Terms and Conditions

Welcome to Jo-Mar’s Flowershop!
These Terms and Conditions (“Terms”) outline the rules and regulations for the use of our website and services. By accessing or using our website (the “Site”), you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

If you do not agree with any part of these Terms, please do not use our website or place an order with us.

1. General Information

Jo-Mar’s Flowershop is located in Brgy. 1, San Mateo, Isabela, Philippines. We specialize in providing fresh flower arrangements, bouquets, funeral flowers, wedding décor, and other floral services.

By visiting our website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional terms or guidelines posted on the Site.

2. Use of the Website

You agree to use our website only for lawful purposes. You may not:

Use the website in any way that violates applicable local, national, or international law.
Attempt to interfere with the website’s proper operation.
Reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or its content without express written permission from Jo-Mar’s Flowershop.

We reserve the right to restrict access to any part of the website or terminate accounts if misuse is detected.

3. Products and Services

All products displayed on our website are subject to availability. We make every effort to ensure that our flowers and arrangements match the descriptions and images shown. However, due to the nature of fresh flowers and seasonal availability, substitutions may sometimes be necessary.

In case of substitutions, we will ensure that:

The replacement flower is of equal or greater value.
The overall design and theme of the arrangement remain consistent with your order.

4. Pricing and Payment

All prices listed on our website are in Philippine Pesos (PHP).
We reserve the right to change product prices at any time without prior notice.

We accept various payment methods including:

Cash on Delivery (COD) – available for selected areas.
Bank Transfer / GCash.
Other payment methods as indicated on our website.

Full payment or deposit confirmation must be received before we process your order for delivery.

5. Orders and Confirmation

Once you place an order, you will receive an order confirmation via email, SMS, or through our official communication channels. Please ensure that your order details (recipient name, address, contact number, and delivery date) are correct.
Jo-Mar’s Flowershop will not be responsible for delays or failed deliveries due to incorrect or incomplete information.

If we are unable to fulfill your order, we will notify you and offer a refund or replacement arrangement of equal value.

6. Delivery Policy

We deliver flowers within San Mateo, Isabela, and nearby areas. Delivery schedules depend on order volume, weather conditions, and recipient availability.

Please note:

Same-day delivery orders must be placed before the cutoff time specified on our website.
In the event of delivery issues (such as an incorrect address or recipient unavailability), we may contact the sender or recipient to coordinate redelivery.
Additional charges may apply for remote areas or re-deliveries.

We strive to deliver on time, but delays may occur due to factors beyond our control, such as traffic, weather, or emergencies.

7. Cancellations and Refunds

If you wish to cancel your order, please notify us as soon as possible.
Cancellations made:

At least 24 hours before delivery: Eligible for a full or partial refund.
Within 24 hours of delivery time: May incur cancellation fees or may not be refundable.

Refunds will be issued using the same payment method used for the original transaction, within a reasonable time frame.

No refunds are given once an order has been delivered unless the product is proven defective or not as described.

8. Substitution and Quality Guarantee

We guarantee the freshness and quality of our flowers. If for any reason you are dissatisfied with your order, please contact us within 24 hours of delivery with photos or details of the issue.
We will review your concern and, if applicable, offer a replacement or refund at our discretion.

Substitutions may occur due to flower availability, seasonal changes, or supply limitations. We always aim to preserve the arrangement’s overall appearance and value.

9. Intellectual Property Rights

All materials on this website — including images, text, graphics, and designs — are owned by or licensed to Jo-Mar’s Flowershop.
You may not copy, reproduce, distribute, or use any content without our express written permission.

10. Limitation of Liability

Jo-Mar’s Flowershop will not be held liable for:

Delays or non-delivery due to incorrect address or recipient unavailability.
Damages or loss after successful delivery.
Issues caused by third-party couriers

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Jo-Mar’s Flowershop
Brgy. 1, San Mateo, Isabela, Philippines
📞 Contact Number: 0965 553 2124
📧 Email: [email protected]
🌐 Website: www.jo-marsflowershop.com